VAGEESHA MADHURANGA
Senior IT & Digital Transformation Leader
Senior IT Operations and Service Management Specialist
ICT Project Manager |ICT Security Specialist | Cisco Academy Instructor
18+ years of experience delivering resilient, secure, and audit-ready IT services across mission-critical global environments.
I am accountable for 24x7 service assurance and ITSM strategy for highly regulated, mission-critical platforms. I specialize in bridging the gap between complex technical infrastructure and high-level business objectives to drive digital maturity and operational excellence.
Currently Specialist of IT service Management at SrLankan AirLines LTD, leading enterprise ITSM strategy and service operations across global aviation services. I oversee Incident, Problem, Change, Release, and operational governance aligned to ITIL v4, partnering with senior stakeholders and strategic vendors to drive performance, reliability, and customer experience.
I am managing complex systems within the aviation industry, ensuring 99.9% uptime and security compliance. Worked closely with Cyber Security and GRC teams to embed security-by-design and governance-by-design into ITSM processes supporting hybrid cloud and digital platforms. Aligned Incident, Change, Problem, and Service Continuity practices with ISO 20000, ISO 27001 & SOC 2 Type II supporting audits with zero major non-conformities and strengthening risk-based change approvals. Supported responsible AI adoption within IT service management by embedding governance and cyber controls to enhance decision-making, reduce operational noise, and improve service outcomes without compromising security or compliance.
WORK EXPERIENCE
Executive IT service Management - SriLankan Air lines LTD - 2018-2026
Asst IT Manager - Nuwara Eliya Hotels Co PLC - 2008- 2017
Systems Engineer - MegadinamiX Pvt Ltd - 2006 - 2008
EDUCATION QUALIFICATION
MBA (University of Wales Trinity Saint David -UK) 2018-2020
BSc (Hons) IT ( University of Greenwich -UK) 2010-2012
AIDCS (NCC Education UK) 2009-2010
PROFESSIONAL QUALIFICATIONS
ITIL V4 Certification (AXELOS (PeopleCert)
CCSK - Certificate of Cloud Security Knowledge Alliance
CCNA Certification
CCNA Discovery (Academy program)
Cisco Cyber Security Essentials
Microsoft Certified Solutions Associate
Microsoft Certified IT Professional (MCITP)
Microsoft Certified Technology Specialist
Microsoft Certified System Administrator (MCSA)
Microsoft Certified Trainer
Cisco networking academy Instructor
Microsoft Certified Professional
AFFILIATIONS
NVQ Assessor - Tertiary and Vocational Education Commission Sri Lanka
Member Internet Association Australia
Professional Member Charted Institute of IT - BCS
Cisco Academy Instructor
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