18+ years of experience delivering resilient, secure, and audit-ready IT services across mission-critical global environments.

I am accountable for 24x7 service assurance and ITSM strategy for highly regulated, mission-critical platforms. I specialize in bridging the gap between complex technical infrastructure and high-level business objectives to drive digital maturity and operational excellence. 

Currently Specialist of IT service Management at SrLankan AirLines LTD, leading enterprise ITSM strategy and service operations across global aviation services. I oversee Incident, Problem, Change, Release, and operational governance aligned to ITIL v4, partnering with senior stakeholders and strategic vendors to drive performance, reliability, and customer experience. 

I am managing complex systems within the aviation industry, ensuring 99.9% uptime and security compliance.  Worked closely with Cyber Security and GRC teams to embed security-by-design and governance-by-design into ITSM processes supporting hybrid cloud and digital platforms. Aligned Incident, Change, Problem, and Service Continuity practices with ISO 20000, ISO 27001 & SOC 2 Type II supporting audits with zero major non-conformities and strengthening risk-based change approvals.  Supported responsible AI adoption within IT service management by embedding governance and cyber controls to enhance decision-making, reduce operational noise, and improve service outcomes without compromising security or compliance.