Sri Lankan Airlines - ITSM | ITAM Deployment Project of Command Center

As a project leader I hold below responsibilities. I actively involve to the implementation propjet of new ITSM | ITAM solution (InvGate). the main scope is to simplify the existing IT Service management operation to 50% through the latest digital transformation and AI technics.

• Define Scope and Goals: Clearly outline the purpose, scope, and objectives of the ITSM deployment, aligning them with business needs.

• Set Timeline and Milestones: Establish project timelines, key milestones, and deadlines.

• IT Service Catalog maintain a catalog that outlines all services IT will provide.

• ITIL Framework Adherence: Ensure that processes align with ITIL (or other frameworks) to standardize and improve service delivery

• Incident, Change, and Problem Management: Define workflows for handling incidents, changes, and problems effectively.

• Workflow management and revision

• CMDB and relationship mapping

• Testing and Quality Assurance

• User Acceptance Testing (UAT)

Skills - DMDB,ITAM,IT Service Management, Incident Management, Invgate, ServiceNow, MS Project

The Grand Hotel (Tangerine Group of Hotels) - Automate Point Of Sales system

As a IT manager and Project manager I handled the automation project Point of sales

The system introduced to point of sales outlets including Main Cashier front office, Indian Restaurant, Thai Restaurant, Public Bar, Bans Hall restaurant, Magnolia Restaurant, Coffee bar, wine bar and Tea lounge

Eliminated manual paper based operational component, and commencement the overhead operational fetched and progresses the productivity of the overall process and guarantees the validity of data and capturing capability of real time sales statistics.

This is developed using the latest digital transformation concepts with several complex integrations while focusing on user experience and information security.

Project Deliverables

• Feasibility study and make proposals to the management including Market research, vendor selection and budgeting for Server and network infrastructure asserts

• Conducted steering meetings between third-party stakeholders, progress review, risk analysis and management in project stages.

• Supervised the Implementation of Fiber Optic connections and WIFI access points to outdoor restaurants and interconnect to the centralized database.

• Deployed the Modern POS terminals and Mobile order taking devices and KOT and BOT printers.

• Implemented the disaster recovery system and introduced a SOP (standard operation procedure.)

• Conducted the training session for operational staffs and obtain acceptance.

Skills - MS Project, MS Azure , Cisco, WiFi, CCTV, Google Could, PBX, VOIP, Call Center, Macros Fidelio, Opera

Automation Front Office aod Point of sales Operation

The content of this composition which was compose in 2017, when i was working as IT Manager at Grand Hotel Nuwara Eliya. (Tangerine Group of hotels) is about automation of hotel operation and deep review of main key functions of reservation and point of sales process.

Fair View Hotel Pvt LTD (Tangrine Group of Hotels) - Implement IT systems Infrastructure

Fair View Hotel is the newly constructed city hotel which belongs to Tangerine Group of Hotels in Colombo 6 SriLanka. As IT Manager and Project Manager I took over all the responsibilities of this brand new from the beginning of the construction and handled the IT infrastructure development project best of my knowledge.

Duties assigned:

• Defining project scope with business managers and third-party stakeholders.

-Feasibility study, requirement analysis and came up with technical solutions internally with Integration teams and business unit managers.

• Budgeting, Estimation and accepting entire IT infrastructure including deployment of IT asserts, Network infrastructure, Property management system, Centralized Wi Fi system and ILL, cooperate security system etc.

• Budgeting, vendor selecting maintain service Levels Agreements with stakeholders..

• Organized and designed Structured Cabling, CCTV and PABX, Telephony and Wi-Fi systems deployment project.

• Implement the cooperate PMS (Front office, Back office, Point of Sales and Inventory)

• Server deployment on Microsoft Windows 2008 Network infrastructure -

• Deployed attendance, payroll system and assert management systems

• Integrate the online booking engines and cooperate web development.

• Ensured disaster recovery aspects according to h and IT security and governance standards

• Predispose front office and back office staff and provide end to end system oriented solutions.

Skills - MS Project, MS Azure , Cisco, WiFi, CCTV, Goole Coud, PBX, VOIP, Call Center, Macros Fidelio, Opera

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